Your Frequently Asked Questions
What's Managed Services?
Our managed services offering provides on-going support and maintenance of your site all at a low monthly fee. The maintenance covers backup, technical support and content updates.
How long does the process take?
Once your requirements are fully fleshed out, we’ll get you up and running within 10 – 15 business days.
Can I switch to a different plan any time?
Yes. You can switch your plan at any time. Simply submit a ticket and we’ll contact you before making the switch. Please note that switching from one plan to another will kick-off a new contract based on the new plan.
Is there a contract?
Yes. We offer a one-year contract for our standard and managed services – whether you’re paying month-to-month or annually. The contract automatically renews for another year on the anniversary of your subscription, unless advised otherwise either by us or by you. Your pricing is guaranteed during the period of the contract and your renewal amount will be confirmed at least 60 days before renewal.
Do I own the site?
Yes, the website is all yours and you can update and add content as you please, for as long as you remain subscribed. If you subscribe to our Managed Service offering, we take care of the periodic content update for you.
Is there a setup fee?
Believe it or not, there’s no setup fee.
Is there a refund if I cancel my subscription?
Unfortunately, subscriptions are non-refundable once your site goes live. However, you have the absolute freedom to switch from one plan to another within the contract period.
How do I make my monthly payment?
Your payment will be deducted directly from your payment card or bank account — depending on your payment option — every month.
What payment options are available?
We accept Visa, MasterCard and Verve. We also allow direct bank deposit; please contact us to arrange this.
What eCommerce platforms do you support?
Our eCommerce offerings are based on Opencart, Woo Commerce and Shopify. Please contact us for custom eCommerce development.
Do you offer discount for charities and NGOs?
We love to support charities that operate in our communities and we are proud to offer registered charities a 10% discount on our website plans. Please contact us for more details.
What happens to my site data if I cancel my subscription?
You can request a backup of your site data within 30 days of cancelling your subscription. All site data, including backups, will be deleted after 45 days.